THE PINK ROOM
RETURN POLICY
Thank you for shopping with The Pink Room HTX. We take pride in the quality of our products and want you to be completely satisfied with your purchase. Please read this policy carefully before placing your order, as it explains our approach to returns, refunds, and exchanges.
All Sales Are Final
Due to the nature of our products — including both standard and custom-made items — all sales are final. We are unable to accept returns, exchanges, or issue refunds once an order has been placed and processed, except in the limited circumstances described below. This policy exists because custom products are made specifically to your specifications and cannot be resold. Standard products may be subject to hygiene, safety, or handling considerations that make resale impractical. By completing your purchase with The Pink Room, you acknowledge and agree to this policy.
Exceptions: Incorrect Items
We stand behind our products. If your order arrives incorrect (wrong item, wrong size, or missing pieces), please contact us within 7 days of delivery, and we will work with you to make it right. To be eligible for resolution, you must: Contact us at info@thepinkroomhtx.com within the time frame above. Provide your order number, a description of the issue, and clear photos of the item and packaging. Keep the item and original packaging until we resolve the issue. Once we review your request, we may offer, at our discretion, a replacement, repair, store credit, or refund. Items reported outside the time frame, or that show signs of misuse, may not be eligible.
Custom Orders
Custom and personalized items are non-refundable and non-returnable once production has begun, as they are made uniquely for you. If a custom item arrives damaged or differs from the approved specifications, please contact us within the time frame above so we can address it.
Order Cancellations
Because orders are processed quickly, cancellation requests must be submitted before production or shipment begins. Please contact us as soon as possible at info@thepinkroomhtx.com. We cannot guarantee cancellation once an order is in production or has shipped.
Shipping-Related Issues
If tracking shows delivery but you did not receive your order, please contact the carrier first and then reach out to us so we can assist.
Refund Processing
Where a refund is approved, it will be issued to the original payment method within [e.g., 5–10] business days of approval. Processing times may vary by bank or payment provider.
How to Contact Us
The Pink Room
📧 info@thepinkroomhtx.com​
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We aim to respond within 1–2 business days.
Our Promise
More than a provider, we are your partner in beauty. We are here to help you explore, match, and transform celebrating the unique beauty you already possess and elevating it with hair that honors your authenticity.